Backbone Consulting · Prague
I help small and medium businesses fix broken operations and implement software that actually works — so the business runs without you doing everything manually.
What I do
You're doing things manually that shouldn't involve you. I map where the waste is, build the fix, and make sure it keeps working.
From €400 assessment · Implementation from €800
When point solutions stop being enough. I implement Odoo ERP for SMBs — full setup, Czech compliance included, no hidden extras.
Discovery €700 · Implementation from €2,500
The same three steps apply to both services — no ambiguity about scope, price, or when we're done.
I interview you, map your situation, and deliver a written report: what to fix, which tools to use, and what it will cost. Useful on its own — the roadmap for everything that follows.
Scope defined in the assessment. Built, configured, tested, and signed off. No ambiguity about when we're done. Compliance configuration included for Odoo engagements.
Available after implementation. I keep systems running, handle edge cases, and adapt as your business evolves. Monthly retainer, follows implementation only.
Pricing
Automation tools: Make · Zapier · n8n · spreadsheets · email · dashboards — whichever fits your stack. All prices exclusive of VAT.
Two working sessions with your team · full process map · module selection · regulatory requirements · Odoo licence recommendation · data migration assessment · implementation plan with timeline and total cost. Written report within one week.
Hours are monthly and do not roll over. Overages billed at €85/hour. 6-month minimum commitment. Odoo Enterprise licence sold separately. All prices exclusive of VAT.
ImunoVital Centrum is a private allergology, immunology, and sports medicine clinic in Bratislava, led by MUDr. Katarína Bergendiová — a respected specialist whose patients include national- and Olympic-level athletes. The clinic makes an unusual promise for healthcare: you book a time, and you are seen at that time. No waiting room, no open-ended waits.
That promise lives or dies by the schedule. When I came in, the schedule was being managed almost entirely by hand — every booking, change, and cancellation handled by phone or in person, with a receptionist in the loop for everything.
The engagement started not with a software request, but with a feeling. Leadership noticed that reception had become a bottleneck — staff were busy all day, yet the clinic's core work was being slowed down by the load at the desk. Two patterns stood out. Scheduling consumed an enormous share of the day. And when a cancellation came in, there was no proactive mechanism to fill the gap. Doctors were ending up with holes in their schedule that served only to interrupt their concentration.
The intervention had three parts. First, we implemented Bookio as the clinic's reservation system — patients could now book, change, or cancel online at any hour without involving reception at all. Second, we restructured when reception took phone bookings: calls were limited to defined time windows, which was communicated publicly on the clinic's website. Third, we redesigned the morning routine: each day began with reception's first hour dedicated to reviewing the schedule and proactively filling any gaps from the waitlist — a structured application of the TPT framework (Tasks, Priorities, Time).
The main challenge wasn't technical — it was habitual. Reception staff had managed bookings manually for years and instinctively continued accepting calls outside the agreed windows. The system was working; the behaviour hadn't changed. The fix was walking the team through how each part of the new workflow connected to the whole: why the phone windows existed, how the morning routine created a better day for everyone, and what it meant for patients to have a reliable self-service option. Gradually, the habit shifted — and staff began redirecting callers to the booking system without prompting.
Reception recovered approximately three hours of productive time per day — roughly two full reception-days returned to the clinic each week. Doctors moved through their schedules with noticeably fewer interruptions. The clinic's no-waiting promise became structurally supported by the systems behind it, rather than depending on constant manual effort to hold it together.
About
I've spent years implementing software that changes how businesses operate — not as a consultant who hands over a report and leaves, but as the person who stays until it actually works.
Before going independent, I did this inside companies. At Mews, I worked on implementations of a cloud property management system used by hotels across Europe — learning where hospitality operations break down and how to fix them. At Rossum, I helped finance and accounting teams replace manual document processing with AI-powered automation at scale.
Implementation is never just configuration. It's understanding how people actually work, where the resistance will come from, and making sure the system fits the business — not the other way around. I've done this across industries and platforms. Now I do it independently, which means full accountability: one person, one contact, no layers between you and the work.
Based in Prague. Working across Czech Republic and Slovakia.
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Get in touch
Tell me roughly what's not working and I'll tell you honestly whether I can help — and if not, point you in the right direction.
Most clients begin with the Assessment (€400) or Odoo Discovery (€700) — a low-risk first step with a written output you keep regardless of what you decide next.
Send me a message